FAQ's
THE PROCESS
We create in small batches from our New York and North Carolina home atelier in small batches.
All wooden pieces are first sketched, then colored. Next we cut, shape, sand, buff, varnish and drill accordingly. After quality control, we then assemble into a unique conversation starter pair of earrings made just for you. Lastly, they are cleansed with sage and crystals for positive energy.
Each one is one-of-a-kind, cut from the same cloth, but unique in every way as no two pieces will ever be just alike.
THE CLAY APPROACH
We create in small batches from our New York home atelier in small batches with the highest quality artist grade polymer clay. Once our sketches are secured, we individually mix and pigment each color. Now comes the fun part, sculpting each design, cutting, then shaping. Next we slowly cure our components in the oven. Once cooled, we sand, buff, clean, varnish and drill accordingly.
CARE
First and most importantly, do not sleep with your jewelry on. I cannot emphasize this enough!
Protect your jewelry from lotions, perfumes, hairsprays in prevention of surface damages.
Avoid getting your jewelry wet. Remove before shower, pool, or the beach.
Gold + Silver + Brass + Copper + Vintage
These materials naturally oxidize over time if exposed to water and oils from the skin, oxygen, moisture, and chemicals. Should they tarnish, clean with a soft polishing cloth and/or tarnish remover.
Gold Filled
Known to contain 100 times more real gold than gold plated, tarnish resistant, sensitive skin friendly, durable, and is quite an affordable alternative to solid gold
Raw Brass
Raw brass darkens naturally with use and time, does not respond well to water, or chemicals. It can restore its shine by buffing with a polishing cloth, a non-toxic scrub like Bon Ami, or soap and water.
Acrylic + Wood + Vintage
Gently wipe down with a soft cloth or microfiber towel.
Note: Never use polishing cloths on acrylic, as this will scratch its surface.
STORAGE
I recommend storing your earrings by either hanging or lying flat in a cool, dry space away from the sun, preferably in a cloth bag or box or cloth bag.
REPAIR
I am not reliable for damaged items in transit as all orders are securely shipped in a bubble mailer or box with padding wrapped around each item. Should your earring post detach, you may use a small amount of strong glue of choice to secure it back on. Keep in mind certain factors play a key role over time, such as the weather, mishandling, water, etc.
ARE YOUR PRODUCTS ALLERGEN FREE?
All of our earrings are made with hypoallergenic stainless steel posts and backs per our supplier.
WHAT MATERIALS DO YOU USE?
Wood, Acrylic, Brass, Paint, Varnish.
CUSTOM ORDERS
We offer custom orders at extra charges only to the following:
-Bride to-be and bridal party
-Gender reveal and baby shower
-Stockist ordering in bulk
-Fashion Stylist (request subject to review)
-Film, Commercial, Video & Photo Shoot Projects
DO YOU OFFER WHOLESALE?
Yes, in limited quantity and subject to review.
WHOLESALE INFO
Thanks for your wholesale partnership interest with Olé Bijoux. Please email pertinent boutique or store specifics to yourolebijoux@gmail.com and we'll get back to you in a timely manner.
WILL MY PRODUCT LOOK EXACTLY AS PICTURED?
Given the unique nature of handmade,it is impossible to make them blemish free. Expect possible small imperfections and inconsistencies, such as slight variances of color from what appears on screen, tiny bubbles, dusts, or other small marks that in no way affect the overall aesthetic appeal nor functionality of an item. You will benefit from one of a kind pieces with character.
RESTOCK
Look out for our monthly subscription announcement on release dates.
PAYMENTS ACCEPTED
ApplePay, Visa, Mastercard, American Express, and Discover.
No checks or ooney orders.
PRODUCT INFORMATION
You can learn about our products on their individual product pages. If you have any additional questions or concerns, send us an email at yourolebijoux@gmail.com
ORDER CANCELLATION
Cancellation requests are honored within 24 hours of purchase. No exception.
SHIPPING GUIDELINE
Please refer to our policies section
INTERNATIONAL SHIPPING
Yes. Any delivery outside of US may incur extra charges and take a longer to get the product delivered to you. (prolonged turnaround time). See policies section.
RETURN AND EXCHANGE POLICY
Please see our policies Section.
If you have a question that isn’t covered here, please email us and ask!