RETURNS/EXCHANGE

 All sales are final. No exchange or return for hygiene and health reasons. 

Your customer satisfaction is very important to us. If there's something wrong with your order, such as:

• You receive the wrong item
• Item becomes lost during shipping. (All orders tracked as "Delivered" will be denied).

Contact yourolebijoux@gmail.com within 24 hours of delivery, we'll work something out, and find a happy medium. Item must be unworn, damage free, unaltered in the original condition of purchase in order to accommodate with a courtesy exchange of an item of the same category & price, pending stock availability.

Shipping costs for exchange are the buyer's responsibility. Items must be returned in original packaging or similar (sturdy with internal padding).

All returns must include signature delivery and tracking details. Request will result in a denial If criterias are not met. 

Returns will be met on a case to case basis. No refunds or mail replacements to be issued on broken or damaged items while in your possession.  

Please note we send out returns/exchanges 15 business days after receiving the original pair.

Accidents happen so if for some reason you break your earrings within 5 days of purchase, contact us email. We will review on a case by case basis and reply within 5 business days.

If they need to be remade the customer will be liable to pay the full price for another pair.

No Instagram DMs regarding orders will be accepted. 

email olebijoux@gmail.com

Olé Bijoux reserves the right to modify its Terms Of Sale at any time.

CANCELLATION:

Requests must be received within 24 hours of purchase. No cancellations shall be approved for ANY reason past time allowed. This is our standard policy.